Tourism
The Chambers of Commerce (COC) advise their member companies
from the tourism industry on a variety of themes. Together with
other players, we have developed promising general conditions for
the Tourist Economy in Hesse, strengthening the power of
competition of the regional tourist industry.
To update and standardize their positions and activities, the
Chambers of Commerce in Hesse have drafted their “Political
Position with respect to
Tourism
”(PDF).
Concerning different relevant themes, we have additionally
described our current situation and the position of the COCs in
Hesse. We see potential in assisting the Tourism of Hesse through
joint and targeted actions.
We stand up for a good tourist infrastructure. The basis is a
well-thought-out Tourism concept which we support. Examples for
this you will find here:
ServiceQuality Germany refers to a quality management system in
the area of service that so far has been introduced in 13 German
states. It has been designed for companies in the tourism industry.
Major focus is put on the development of a strategy focusing on the
individual characteristics of the respective company.
ServiceQuality Germany offers three steps based on each other
according to which the company can be certified.
- Step I: The company – together with its employees – evaluates
all internal and external processes from a tourist’s point of view.
In doing so, the company will come up with own strategies to
develop the service quality of the company.
- Step II: The company is submitted to an on-going, more thorough
and impartial test. Additionally, elements such as customer-,
employee-, and leadership polls are integrated as well as a Mystery
Check.
- Step III: This step can be attained if – in addition to the
participation in ServiceQuality Germany - an acknowledged
Management System has been established or is being established in
the company.
In Hesse, the kick-off for ServiceQuality Germany was on January
1st 2009. The COCs in Hesse act as co-operating partners
of the Hesse Tourist Association.
Further information on the ServiceQuality program, dates and the
possibility to register for seminars, you will find under
www.sq-hessen.de
There are subsidies available in form of Qualification
Checks if you want to offer trainings to your
employees.
Your Contact persons at the COC are
Dr. Frank Wendzinski and
Jessica Volke
